FAQ

Welcome to our help center. Browse through the topics and see if you can find an answer to your question. If you want to get in touch, our customer service is here to help you Monday–Friday.

We are currently working on improving and changing our customer service. We will shut down our phone line from March 1, 2023. We are shutting down in order to find a better touch of point and hope to introduce the phone soon again. You are more than welcome to contact customer service via email.

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Order

Did my order go through successfully?

Can I cancel my order once it is completed?

Shipping

Which countries do you ship to?

How will I receive my order?

I received another item than the one I ordered, what should I do?

Can I change the delivery address on an already placed order?

What is your shipping policy?

I received a defect item, what should I do?

Returns

What is your return policy?

How much do you charge in return fee?

I have returned an item. When will I receive my refund?

How do I return my order?

I want to change to another size or color. How should I do?

Payments

Which payment methods do you offer?

Wholesale Contact

To see the full collection, contact our sales support

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