FAQ

During sale periods, the response time can be a bit longer than usual. For faster assistance with your errand, please feel free to call us directly at +46 8-522 285 41. We're working as soon as we can to help you with your errand.

Welcome to our help center. Browse through the topics and see if you can find an answer to your question. If you want to get in touch, our customer service is here to help you Monday–Friday, 9am–12am and 1pm–5pm CET. Our customer service is closed on weekends.

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Did my order go through successfully?

Can I cancel my order once it is completed?

Shipping

Which countries do you ship to?

How will I receive my order?

I received another item than the one I ordered, what should I do?

Can I change the delivery address on an already placed order?

What is your shipping policy?

I received a defect item, what should I do?

Returns

What is your return policy?

How much do you charge in return fee?

I have returned an item. When will I receive my refund?

How do I return my order?

I want to change to another size or color. How should I do?

Payments

Which payment methods do you offer?

Wholesale Contact

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