How to make your return (preprinted label):
- 1: Register your return below
- 2: Attach the enclosed return label to your package. *
- 3: Leave your package at the nearest post office. Don't forget to save the receipt from your post office, in case you need to track your package.
*Please note if you order was made with Budbee you don’t need a return label attached to the parcel.
You will receive a text message in Budbee’s app when you order your return.
UNITED KINGDOM including ISLE OF MAN :
1.Register your return here
2.Check you return confirmation by email and print your return lable plus 3 copies of the commercial invoice. One of these copies needs to go inside the package, one is to be given to UPS when you drop off your package, and one is for you to keep.
3.Leave the return at your nearest UPS Access point.
When returning a product, you will be provided with specific documents in order for your package to pass through customs.
You will receive the following in an attachment by email once you register your return
You must follow all of these steps. If step 1 has not been completed, we have the right to deny your return and the repayment of your product. You have 14 days to decide whether you want to keep your products, counting from the day you received your package.
The products must be sent back in the original condition and in their original packaging with labels and tags left. You will receive a confirmation when we have received your return. If you have already paid for the item, we will transfer a refund as soon as possible.
A return fee will be applied on all returns and is deducted from your refund. Regardless if you send back multiple orders in one package, one return cost will be applied to every individual order.
Sweden: 99 SEK
Denmark: 99 DKK
United Kingdom including Isle of Man: 15 GBP
Countries within EU including Monaco: 15 EUR
Norway: 150 NOK excl. VAT
Switzerland: CHF 30 excl. VAT
The Aland Islands: 10 EUR excl. VAT
Faroe Islands: 75 DKK excl. VAT
Jersey, Guernsey and Gibraltar: 8 GBP excl. VAT
San Marino: 10 EUR excl. VAT
United States: 35 USD excl. VAT
Canada: 35 CAD excl. VAT
Australia: 40 AUD excl. VAT
Please note that we charge return cost per order and not shipping.
If you have any questions, don't hesitate to contact our customer support, [email protected] .
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