FAQ




Welcome to our help center. Browse through the topics and see if you can find an answer to your question. If you want to get in touch, our customer service is here to help you Monday–Friday, 9am–12am and 1pm–5pm CET. Our customer service is closed on weekends.


Call us
Email Us


Order
Did my order go through successfully?
Can I cancel my order once it is completed?
Shipping
Which countries do you ship to?
How will I receive my order?
I received another item than the one I ordered, what should I do?
Can I change the delivery address on an already placed order?
What is your shipping policy?
I received a defect item, what should I do?
Returns
What is your return policy?
How much do you charge in return fee?
I have returned an item. When will I receive my refund?
How do I return my order?
I want to change to another size or color. How should I do?
Payments
Which payment methods do you offer?
Wholesale Contact
To see the full collection, contact our sales support

Free 2-5 day delivery to Germany


Germany
Shop